Airlines' Cancellation Refund Policy
Cancellation refund differs among airlines.
| Airline | Amount of Discount for Ticketed Fare | Individual Passenger Cancellation Fee | Group Cancellation Fee |
|---|---|---|---|
| Air China | Full Price Fare | 5% of the ticket price |
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| 10%-20% | 10% of the ticket price | ||
| 35%-40% | 20% of the ticket price | ||
| 45%-60% | 50% of the ticket price | ||
| China Eastern Airline | Cancellation received more than 24 hours before departure: 5% of the ticket price |
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Cancellation received from 24 hours-2 hours before departure: 10% of the ticket price. |
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Cancellation received 2 hours before departure: 20% of the ticket price |
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Cancellation received after departure: 50% of the ticket price |
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| China Southern Airline | 20%-Full Price Fare | Cancellation received more than 24 hours before departure: free of charge |
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Cancellation received from 24 hours- after departure: 5% of the ticket price |
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| 25%-40% | Cancellation received more than 24 hours before departure: 5% of the ticket price |
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Cancellation received from 24 hours before departure- after departure: 20% of the ticket price |
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| 45%-60% | Cancellation received more than 24 hours before departure: 20% of the ticket price |
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Cancellation received from 24 hours before departure- after departure: 50% of the ticket price |
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| Xiamen Airline | 40%-Full Price Fare |
Cancellation received more than 24 hours before departure: 5% of the ticket price |
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Cancellation received from 24 hours-2 hours before departure: 10% of the ticket price. |
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Cancellation received 2 hours before departure: 20% of the ticket price |
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Cancellation received after departure: 50% of the ticket price |
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| 45%-60% | Cancellation received before departure: 20% of the ticket price |
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Cancellation received after departure: 50% of the ticket price |
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| Hainan Airline | 10%-Full Price Fare | 5% of the ticket price |
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| 15%-20% | 10% of the ticket price |
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| 25%-45% | 20% of the ticket price |
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| 50%-60% | 50% of the ticket price |
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| Shanghai Airline | Cancellation received more than 24 hours before departure: 5% of the ticket price |
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Cancellation received from 24 hours-2 hours before departure: 10% of the ticket price. |
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Cancellation received 2 hours before departure: 20% of the ticket price |
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Cancellation received after departure: 50% of the ticket price |
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| Sichuan Airline | 20%-Full Price Fare | Cancellation received more than 24 hours before departure: free of charge |
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Cancellation received from 24 hours before departure- after departure: 5% of the ticket price |
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| 25%-40% | Cancellation received more than 24 hours before departure: 5% of the ticket price |
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Cancellation received from 24 hours before departure- after departure: 20% of the ticket price |
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| 45%-60% | Cancellation received more than 24 hours before departure: 20% of the ticket price |
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Cancellation received from 24 hours before departure- after departure: 50% of the ticket price |
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| 75% and up | full of the ticket price |
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| Shenzhen Airline | 45%-Full Price Fare | Cancellation received more than 24 hours before departure: 5% of the ticket price |
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Cancellation received from 24 hours-2 hours before departure: 10% of the ticket price |
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Cancellation received 2 hours before departure: 20% of the ticket price |
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Cancellation received after departure: 50% of the ticket price |
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| 45% and up | Cancellation received before departure: 20% of the ticket price |
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Cancellation received after departure: 50% of the ticket price |
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| Shandong Airline | Full Price Fare | 5% of the ticket price |
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| 10%-20% | 10% of the ticket price |
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| 25%-40% | 20% of the ticket price |
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| 45% and up | 50% of the ticket price |
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