Complaints and Claims
Step 1. If you are unsatisfied with the service China Highlights has provided, please notify your local tour guide or your travel advisor immediately. We can often deal with problem while the tour is in progress if we are aware that you are unsatisfied. A happy customer is our best advertisement.
Step 2. China Highlights realizes that occasionally things go wrong and we have system in place to deal with complaints which is supported by our Money Back Service Guarantee. In the event of a complaint or claim for compensation, inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. China Highlights will not be liable for any claims made later than 15 days after the completion of your tour.
Step 3. In the unlikely event that a customer is unhappy with the way that we have dealt with a compliant, a written or verbal complaint can be made to China National Tourism Administration within 90 days. The contact information for China National Tourism Administration are as follows:
Add: 9A Jianguomennei Ave., Beijing 100740, China
Tel:(0086-10), 65201114
Fax: (0086-10) 65122096
Website: http://www.cnta.com/lyen/index.asp
- Updated: 2007-8-31 22:46:00
- Views:
Custom Tailoring: Design your own tour with our help to meet your unique interests, You don't have to compromise, do exactly what you want to do! Let us assist you to tailor-make your own China Experience. Tell us what you need now!
- Top -
